Cancellation, Return & Refund Policy

Last updated: August 27, 2026

This Cancellation, Return & Refund Policy applies to purchases made through rovoltofficial.com. The store is operated by Maxim Alexander Klippenstein, trading as Rovolt.

30-Day Return Policy

We offer a voluntary 30-day return period. You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a return, the product must:

• Be unused, uninstalled, unmodified, and in the condition in which it was received;

• Include all original components, accessories, manuals, and packaging;

• Show no signs of installation, wear, damage, misuse, or alteration; and

• Be accompanied by proof of purchase.

Products that have been installed, wired, modified, used on a vehicle, damaged after delivery, or returned with missing components may not be eligible for a return unless the product was defective when delivered.

Mandatory consumer rights that cannot legally be excluded remain unaffected.

Starting a Return

Before returning any product, contact us at:

inforovoltofficial@gmail.com

Include your order number, the name used for the order, the reason for the return, and photographs or videos where relevant.

If your return is accepted, we will provide the applicable return address and return instructions by email. Returns sent without prior authorization or to the address shown in our Legal Notice may not be accepted.

The sender address shown on the original parcel is not necessarily our return address. Do not return products to that address unless instructed to do so by us.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because they changed their mind, ordered the wrong product, selected the wrong variant, or provided incorrect order information.

If you received a defective, damaged, or incorrect product, Rovolt will provide an appropriate solution, which may include a replacement, replacement parts, a prepaid return option, or a refund.

We recommend using a tracked shipping service. Rovolt is not responsible for return parcels that are lost or damaged before reaching the designated return location.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery and contact us as soon as possible if the product is damaged, defective, incomplete, or different from the product ordered.

For faster assistance, please include:

• Your order number;

• A description of the problem;

• Photographs of the product and packaging; and

• A short video showing the issue where reasonably possible.

Reporting visible shipping damage within seven days of delivery helps us investigate the matter with the carrier. This recommendation does not limit any mandatory legal rights.

Non-Returnable Products

Unless required by applicable law, we cannot accept returns of:

• Products that have been installed, used, wired, modified, or altered;

• Products damaged through misuse, improper installation, accidents, or failure to follow instructions;

• Products with missing parts, accessories, or packaging;

• Personalized or custom-made products;

• Gift cards or digital products; and

• Products clearly marked as final sale before purchase.

Order Cancellations

To request an order cancellation, email inforovoltofficial@gmail.com as soon as possible.

We will attempt to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once the order has been processed, packed, or shipped. If the order has already shipped, the regular return procedure applies.

Exchanges

We do not guarantee direct exchanges. The fastest way to receive another product or variant is normally to return the eligible product and place a new order after the return has been approved.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

Original expedited shipping charges, return shipping costs, import charges, and other non-product fees are non-refundable unless the return results from our error or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund, contact us at inforovoltofficial@gmail.com.

Refused and Undeliverable Shipments

If an order is returned because the delivery was refused, the shipping address was incorrect, or the carrier could not complete delivery after reasonable attempts, any actual return or redelivery costs charged to Rovolt may be deducted from the refund where permitted by law.

Contact

For cancellation, return, warranty, or refund questions, contact:

Rovolt
Maxim Alexander Klippenstein
Beckendorfstraße 55
33739 Bielefeld
Germany
Email: inforovoltofficial@gmail.com